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Privacy Policy

At Digital Rayala (digitalrayala.com), operated by Rayala Nagalakshmi, we are committed to protecting the privacy and security of our clients and website visitors. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you interact with our website or services. By using our website or engaging our freelance e-commerce website design services, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

  • Contact Details: Name, email address (e.g., contact@digitalrayala.com), phone number (e.g., +91 8310313768), and physical address (e.g., Krishna District, AP) when provided voluntarily through contact forms, emails, WhatsApp, or other communication channels.
  • Project-Related Information: Details shared during consultations, such as business requirements, preferences, or other data necessary to design and develop e-commerce websites.
  • Payment Information: Billing details, such as bank account or payment gateway information, collected securely during transactions for our services.

b. Non-Personal Information

  • Website Usage Data: Information about how you interact with digitalrayala.com, including IP address, browser type, device information, pages visited, and time spent on the site, collected via cookies or analytics tools.
  • Log Data: Server logs that may include timestamps, referral URLs, or other technical data related to your visit.

2. How We Use Your Information

We use the collected information to:

  • Provide, customize, and improve our e-commerce website design and development services.
  • Communicate with you regarding project updates, inquiries, or support via email, WhatsApp, or other channels.
  • Process payments and manage billing for our freelance services.
  • Analyze website usage to enhance user experience and optimize digitalrayala.com.
  • Comply with legal obligations or respond to lawful requests from authorities.

3. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following cases:

  • Service Providers: With trusted third-party tools or platforms (e.g., hosting providers, payment processors, or analytics services) that assist in delivering our services, provided they adhere to strict confidentiality agreements.
  • Legal Requirements: If required by law, regulation, or legal process to protect the rights, property, or safety of Digital Rayala, our clients, or others.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction, with prior notice to you.

4. Data Security

We implement reasonable security measures to protect your information from unauthorized access, loss, misuse, or alteration. These include:

  • Secure communication channels for sensitive data (e.g., encrypted payment processing).
  • Regular updates to website security protocols.
    However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

Digitalrayala.com may use cookies and similar technologies to:

  • Enhance website functionality and user experience.
  • Track website performance and visitor behavior through analytics tools.
    You can manage cookie preferences through your browser settings. Disabling cookies may limit certain website features.

6. Your Rights

You have the right to:

  • Access: Request a copy of the personal information we hold about you.
  • Correct: Request corrections to inaccurate or incomplete data.
  • Delete: Request deletion of your personal information, subject to legal or contractual obligations.
  • Opt-Out: Opt out of marketing communications by contacting us at contact@digitalrayala.com.

To exercise these rights, please contact us at contact@digitalrayala.com or +91 8310313768.

7. Third-Party Links

Our website may contain links to third-party websites (e.g., payment gateways or portfolio examples). We are not responsible for the privacy practices or content of these external sites. Please review their privacy policies before sharing information.

8. International Data Transfers

As a freelance business based in Krishna District, AP, India, your data is primarily processed in India. If your data is transferred internationally (e.g., to cloud servers), we ensure compliance with applicable data protection laws.

9. Retention of Information

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations. Project-related data may be retained for the duration of the client relationship and a reasonable period thereafter.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated policy will be posted on digitalrayala.com with the revised effective date. We encourage you to review this page regularly.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact:

Rayala Nagalakshmi
Email: contact@digitalrayala.com
WhatsApp: +91 8310313768
Address: Krishna District, AP, India
Website: digitalrayala.com

We aim to respond to all inquiries within a reasonable timeframe.

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